We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us directly at firstname.lastname@example.org. Please do not reply to any automated emails like order confirmation, shipping updates, news letters and etc. for return & refund as they might be filtered. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you an instructions on how and where to send your package.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately within 3 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please note that any cancellation, refund or exchange when the item is in transit will not be accepted. Given the nature of the products and the current covid condition, certain types of items cannot be returned or refunded, include intimate goods like drinkware, customized or made on demand products and gift items. It is customers' responsibility to make sure the address is correct, complete and can be reasonably delivered. Any items shipped to a wrong address or missing due to relocation of customer are not refundable either.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.