Please note that:

1. If you found that there is a small hole in your ceramic items, please note thatit is 100% not a defect. It is out of the requirement of crafting process of ceramics.

2. Although we try our best to ensure every pics reflect the original color of each item, there might still be difference in colors due to the shooting conditions, the screen of your computers and etc. 

3. Given the pandemic conditions, we currently don't accept any return / refund on intimate items, like bowls and mugs, and making an order means you consent to this temporary policy.  

Shipping Policies

Where We Ship

We endeavor to provide the best shopping experience for our customers and that includes shipping & delivery as well. To deliver that promise, we currently focus our operation within below countries & regions:

North America: Continental US, Canada

Oceania: Australia, New Zealand

Asia: Singapore, Korea, Hong Kong and Philippines. 

Europe: UK, France, Germany, Ireland, Italy, Spain, Portugal, Poland, Netherlands, Austria, Belgium, Switzerland, Sweden

How Much It Costs

Currently, we offer free shipping in all regions we operate as we believe aesthetics should not be exclusive to the minority. However, we might have to charge a small amount of money to compensate the cost during holiday season because the shipping cost might surge excessively. Therefore, we tends to do the promo earlier than usual during the holiday seasons and highly recommend you make the purchase as earlier as possible to get the best deal.

How Long It Takes

Normally, it takes 1-2 business days to process your order. The expected time of arrival for each country is listed as below: 

Contiguous US (Islands, AK and HI excluded ): 7-12 days

Australia and New Zealand: 7-15 days

Singapore / Korea / Hong Kong / Philippines: 7-14 days

UK / France / Germany / Italy / Spain: 5-12 days

Portugal / Ireland / Poland / Netherlands / Austria / Belgium / Switzerland / Sweden : 7-14 days

Please note that above expected time is not 100% guaranteed. It is calculated based on the time frame which 90% of our orders fell into and is subjected to the covid conditions, changing customs policies of destination countries, holiday seasons or other extreme events. We encourage you to shop as early as possible during Holiday Seasons.

Tracking Your Orders

Once a purchase has been made, an email confirmation will be sent to the email address provided at checkout. Another email containing your tracking number, along with the link to track your order, will be sent once your order has been shipped.

Duties & Taxes 

Although charges are not always incurred, payments of any duties and import taxes (including VAT) is the responsibility of the recipient, and these fees are collected at the time of delivery.